Shipping policy

Keeper Culture — Shipping Policy (v.2)

Effective Date: September 26. 2026

Keeper Culture (a trade name of Zovee LLC). All Keeper Culture products are Made To Order. Please read this Shipping Policy carefully so you know what to expect after placing your order.

1. Made-to-Order Production Time

Because every Keeper Culture item is produced when you order it, your order will not ship immediately. Please allow approximately five (5) to seven (7) business days for production before your order is handed off to the shipping carrier. Production times are estimates only and are not guaranteed. Production may take longer during high-demand periods, holidays, or due to circumstances outside our control.

2. Shipping Methods and Carriers

Keeper Culture ships via United States Postal Service (USPS). Standard shipping is the default shipping method for all orders. Expedited or upgraded shipping options may be available for select orders and will be indicated at checkout if applicable.

3. Shipping Rates

Shipping rates are calculated at checkout based on the destination address, package weight, and shipping method selected. Unless otherwise stated during a promotion, shipping charges are non-refundable.

4. Estimated Delivery Times

After production is complete and your order is shipped, estimated delivery times are as follows:

  1. Domestic (United States): approximately three (3) to seven (7) business days after shipment;

  2. International: approximately seven (7) to twenty-one (21) business days after shipment, depending on destination and customs processing.

All delivery times are estimates only and are not guaranteed. Keeper Culture is not responsible for delays caused by shipping carriers, weather, customs processing, or other events outside our control.

5. Order Tracking

Once your order has been produced and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the USPS website or app. Please allow up to forty-eight (48) hours after receiving your shipping confirmation for tracking information to become active in the carrier’s system.

6. Shipping Destinations

Keeper Culture currently ships to addresses within the United States and internationally to over 150 countries. Certain products or promotions may be limited to specific shipping destinations, which will be noted on the product page or at checkout.

Keeper Culture does not ship to P.O. Boxes. Please provide a street address at checkout. Orders placed with a P.O. Box as the shipping address will not be processed.

7. International Orders — Customs, Duties, and Taxes

For international shipments, the customer is responsible for all customs duties, import taxes, brokerage fees, and any other charges imposed by the destination country. These charges are not included in the product price or shipping cost and are not collected by Keeper Culture at checkout.

Keeper Culture has no control over customs processing times or policies in your country. Delays due to customs inspection or processing are not the responsibility of Keeper Culture.

If you refuse delivery or fail to pay applicable customs charges and the package is returned to us, you will be responsible for the original shipping charges, return shipping charges, and any customs or handling fees incurred. Any exchange or reshipment in such cases will be at the customer’s expense.

8. Incorrect Shipping Address

It is your responsibility to provide a correct and complete shipping address at the time of checkout, including apartment, suite, unit, building, and postal-code information when applicable. Keeper Culture is not responsible for orders delayed, lost, returned, or undeliverable because of an incorrect, incomplete, invalid, or inaccessible address provided by the customer.

If an order is returned to us due to an address issue, we will contact you to arrange reshipment. Reshipment will be at the customer’s expense. If the order is undeliverable and cannot be returned, Keeper Culture is not obligated to provide a replacement or exchange.

9. Title and Risk of Loss

Once Keeper Culture transfers your order to the shipping carrier, title to and risk of loss for the products pass to you. Notwithstanding the foregoing, items that are damaged during shipping, defective, misprinted, or materially different from the item ordered may be eligible for exchange in accordance with our Exchange Policy.

Please inspect your order promptly upon delivery. If your item shows visible shipping damage, contact us at exchanges@keeperculturewear.com within seven (7) calendar days after delivery. For production defects, misprints, or wrong items, contact us within thirty (30) calendar days of the date you received your item. For full details on reporting deadlines, eligibility, and how to submit a claim, see our Exchange Policy.

10. Lost or Stolen Packages

10.1 Packages Lost in Transit. If your package has not arrived and the tracking has not updated for an extended period, contact us at orders@keeperculturewear.com as soon as possible. We will review the shipment status and, when appropriate, submit a carrier claim. If a package is confirmed lost in transit by the carrier, Keeper Culture may, in its sole discretion, arrange a replacement at no additional cost to you. Any assistance Keeper Culture provides with respect to a lost package is at Keeper Culture’s sole discretion and does not waive or modify the transfer of title and risk of loss described in Section 9. Please note that carrier investigations and claim processing may take time.

10.2 Packages Marked “Delivered.” If your tracking information shows your package was delivered but you did not receive it, please take the following steps:

  1. Check with household members, neighbors, and your building’s mail room or front desk;

  2. Check any secondary delivery locations (garage, side door, back porch);

  3. Contact USPS directly to open a missing mail search request; and

  4. Contact us at orders@keeperculturewear.com with your order number and tracking information.

Packages marked as delivered by the carrier are not automatically eligible for replacement. We will work with you to investigate, but replacement for packages confirmed delivered by carrier tracking is not guaranteed and is handled on a case-by-case basis at Keeper Culture’s sole discretion.

11. Order Cancellations

Because all Keeper Culture products are Made To Order, production begins promptly after your order is accepted. Orders cannot be cancelled once production has begun. Please review your order carefully before submitting, including your selected size, color, and shipping address.

12. Contact Us

For any questions about shipping, delivery, or the status of your order, please contact us at orders@keeperculturewear.com.

 

 

 

Keeper Culture Shipping Policy

Effective Date: September 3, 2026

Keeper Culture (a trade name of Zovee LLC). All Keeper Culture products are made to order. Please read this Shipping Policy carefully so you know what to expect after placing your order.

1. Made-to-Order Production Time

Because every Keeper Culture item is produced when you order it, your order will not ship immediately. Please allow approximately five (5) to seven (7) business days for production before your order is handed off to the shipping carrier. Orders that include embroidery or custom labels may require seven (7) to ten (10) business days for production.

Production times are estimates only and are not guaranteed. Production may take longer during high-demand periods, holidays, or due to circumstances outside our control.

2. Shipping Methods and Carriers

Keeper Culture ships via United States Postal Service (USPS). Standard shipping is the default shipping method for all orders. Expedited or upgraded shipping options may be available for select orders and will be indicated at checkout if applicable.

3. Shipping Rates

Shipping rates are calculated at checkout based on the destination address, package weight, and shipping method selected. Unless otherwise stated during a promotion, shipping charges are non-refundable.

4. Estimated Delivery Times

After production is complete and your order is shipped, estimated delivery times are as follows:

(i)       Domestic (United States): approximately three (3) to seven (7) business days after shipment;

(ii)     International: approximately seven (7) to twenty-one (21) business days after shipment, depending on destination and customs processing.

All delivery times are estimates only and are not guaranteed. Keeper Culture is not responsible for delays caused by shipping carriers, weather, customs processing, or other events outside our control.

5. Order Tracking

Once your order has been produced and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the USPS website or app. Please allow up to forty-eight (48) hours after receiving your shipping confirmation for tracking information to become active in the carrier’s system.

6. Shipping Destinations

Keeper Culture currently ships to addresses within the United States and internationally to over 150 countries. Certain products or promotions may be limited to specific shipping destinations, which will be noted on the product page or at checkout.

Keeper Culture does not ship to P.O. Boxes. Please provide a street address at checkout. Orders placed with a P.O. Box as the shipping address will not be processed.

7. International Orders — Customs, Duties, and Taxes

For international shipments, the customer is responsible for all customs duties, import taxes, brokerage fees, and any other charges imposed by the destination country. These charges are not included in the product price or shipping cost and are not collected by Keeper Culture at checkout.

Keeper Culture has no control over customs processing times or policies in your country. Delays due to customs inspection or processing are not the responsibility of Keeper Culture.

If you refuse delivery or fail to pay applicable customs charges and the package is returned to us, you will be responsible for the original shipping charges, return shipping charges, and any customs or handling fees incurred. Any exchange or reshipment in such cases will be at the customer’s expense.

8. Incorrect Shipping Address

It is your responsibility to provide a correct and complete shipping address at the time of checkout. Keeper Culture is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment. Reshipment will be at the customer’s expense. If the order is undeliverable and cannot be returned, Keeper Culture is not obligated to provide a replacement or exchange.

9. Title and Risk of Loss

Once Keeper Culture transfers your order to the shipping carrier, title to and risk of loss for the products pass to you. This means that Keeper Culture is not responsible for packages that are lost, stolen, or damaged after they have been handed off to the carrier.

However, if your order arrives damaged, it may be eligible for exchange under our Exchange Policy. Please inspect your order promptly upon delivery and contact us within thirty (30) days if you believe your item was damaged during shipping.

10. Lost or Stolen Packages

If your tracking information shows your package was delivered but you did not receive it, please take the following steps:

(i)       Check with household members, neighbors, and your building’s mail room or front desk;

(ii)     Check any secondary delivery locations (garage, side door, back porch);

(iii)   Contact USPS directly to open a missing mail search request; and

(iv)    Contact us at orders@keeperculturewear.com with your order number and tracking information.

Keeper Culture is not responsible for packages marked as delivered by the carrier. We will work with you to investigate, but replacement or exchange for packages confirmed delivered by carrier tracking is not guaranteed and is handled on a case-by-case basis at Keeper Culture’s sole discretion.

11. Order Cancellations

Because all Keeper Culture products are made to order, orders are sent to production immediately upon acceptance. Orders cannot be cancelled once placed. Keeper Culture does not offer a cancellation window. Please review your order carefully before submitting, including your selected size, color, and shipping address.

12. Contact Us

For any questions about shipping, delivery, or the status of your order, please contact us at orders@keeperculturewear.com.